Patient Service Agent

POSITION TITLE: PATIENT SERVICE AGENT DEPARTMENT: CENTRAL REGISTRATION POSITION LOCATION: OWEN SOUND UNION AFFILIATION: OPSEU – CLERICAL STATUS: PART-TIME, TEMPORARY (APPROX. END DATE APRIL 2025) WAGE RATE: $24.526 – $26.436 Reporting to the Manager of Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits as the primary focus. It also includes scheduled order entry and data quality. Required Qualifications / Skills / Abilities:

• High school Diploma and/or post-secondary medical secretarial education or equivalent
• Successful completion of PM Access (testing and training is available through Organizational Development and Learning)
• Proven experience in clinical scheduling environment – which includes using Cerner ESM
• Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting
• Excellent interpersonal and communication skills
• Attention to detail and accuracy
• Patient-service focused
• Ability to multi-task
• Microsoft Office experience in Word (to be tested)
• Typing – 30 WPM (to be tested)
• Medical terminology (to be tested)
• Ability to understand verbal and written instructions
• Capable of filing
• Ability to work all shifts
• Recent satisfactory performance and attendance record
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

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