People Services Coordinator

Title : Human Resource Coordinator - Shared Services

Employee Working Location : Remote (Canada)

Employment Status : Temporary Full-Time (12 Months)

Salary Band : $ 55,000 - $ 60,000 /year

The Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers 2024 , we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

Responsibility 1 : Daily Operations

• Performs all activities of the HR Lifecycle in collaboration with Talent Acquisition, Total Compensation and Strategic Operations Business Partners, such a but not limited to:
  • Onboarding and orientation to new employees and volunteers using established processes and technology.
  • Change requests for new and existing employees and volunteers efficiently and in accordance with the established timelines.
  • Offboarding functions for existing employees and volunteers.
• Assists Specialists, Managers and HR Business Partners with any root cause analysis.
• Engages and supervises a group of HR volunteers and assists in training and orientation.

Responsibility 2 : People Experience

• Act as trusted and credible point of contact, providing information to clients in accordance with CRC policies, processes, and standards.
• Responds to inquiries from external and internal stakeholders initiated from a variety of sources including but not limited to phone, email and ticketing system.
• Using the first touch resolution approach, resolves inquiries as they are received wherever possible and troubleshoots any issues to resolution.
• Actions tasks accurately and in accordance with the established quality key performance indicators (KPI).
• Updates actions and responses accurately and timely using the designated tracking systems and software.

Responsibility 3 : Routine or Special Projects

• Supports on audits or projects related to any service line within Shared Services or People Services.
• Participates in system implementations, including but not limited to testing and training.
• Integrates volunteer resources within the scope of responsibilities, as required.
• Participates in disaster planning, preparation, and response, as required.

What we are looking for :

• A three-year college diploma or university degree in a related field.
• 1-2 years of job-related work experience, or an equivalent combination of education and experience.
• Knowledge in and ability to apply human resources legislation, policies, programs, and best practices.
• Ability to problem solve by using defined policies and innovative thinking. Facts may be incomplete and may consider collaboration, teamwork, and innovation to solve more complex problems.
• Ability to build client relationships by understanding client needs, addressing concerns, and ensuring overall client satisfaction.
• General knowledge of Volunteer Resources.
• Proficient with HRIS and Volunteer System technology and comfortable using various software platforms (e.g., Taleo, Smartsheet, HumaniT, Jira/Atlassian, and Microsoft Dynamics AX, Microsoft D365).
• Fluency in French and English is required.
• Proven ability to adhere to confidentiality guidelines/polices and use of discretion when handling sensitive information.
• Experience working within a virtual team environment is an asset.
• Proactively identifying opportunities for process improvement and implementing changes to enhance efficiency and effectiveness in service delivery.

Working conditions :

• Shared Services operates between 8:00 to 19:30 (EST) Monday to Friday.
• Most of the work is performed in a virtual home office environment; therefore, the candidate must have reliable access to a computer, the internet, and a phone.
• Ability to work some non-traditional hours (daytime, evenings and weekends) and longer hours often on short notice especially during times of an emergency response.
• Meetings and supervision may be in person, by telephone or through other electronic means.
• Domestic travel may be required.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

#RegularRecruitment

Salary Band:
$55,000 - $60,000