Product Sales and Services Manager; Whistler Blackcomb

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

To manage daily operations of Product Sales and Services locations and maintain a strong cohesive team to ensure an “experience of a lifetime” for all guests. The Product Sales and Services Manager works closely with the Senior Manager of Product Sales on long-term planning and execution of business objectives including Safety, Guest & Employee Experience, and Financials. This is achieved through focus on quality control, training and staff performance development, teamwork, communication, guest relations, administrative duties and self-development. Responsible for hiring of all Product Sales and Services staff from front line to assistant manager.

Job Specifications:

• Outlet: Whistler Blackcomb 
• Housing: May Be Available
• Expected Pay Range: $57,200 - $70,000 + annual bonus
• Shift & Schedule Availability: Full Time, Year Round

Job Responsibilities:

• Create a fun and enjoyable work environment by elevating the employee and guest experience.
• Monitor overall quality sales at all locations to ensure “experience of a lifetime” for all guests and employees.
• Work with Product Sales peers to foster and maintain a strong safety culture and continued development of the safety plan.
• Oversee Ski and Ride/Bike School Operations
• Oversee winter/summer pass and ticket locations including Advanced Ticket Sales
• Work cohesively to work with managers to oversee all activity functions (adventure zone/sightseeing) and continue to strive to improve the guest journey.
• Develop strong working relationships with Product Sales, Mountain Ops, and Ski & Ride School to streamline the guest experience and resolution of ticket/pass issues.
• Drive team to achieve Guest Experience, Safety and Check-in scores for the season.
• Training and development of PSS leadership team so that they can handle daily operations.
• Develop staff training programs with assistance of Senior Manager including Guest Elevation and Service Recovery.
• Complete mid-season and end-of-season performance appraisals for direct reports.
• Participate in the Vail Resorts PSS Best Practice Group and take ownership of new initiatives.
• Manage payroll and scheduling of staff in all locations to ensure all shifts are filled and the department does not incur excessive labor. Also, recruit staff to pick up extra shifts during busy periods to fill vacant shifts.
• Prepare annual fiscal budget and identify capital budget needs with Senior Manager.
• Perform other related duties as assigned.

Job Qualifications:

• High school education or equivalent
• Minimum of 4 years guest relations experience
• Minimum of 2 years supervisory/management experience
• Ability to read, write, speak, and comprehend English language proficiently
• Able to lift and carry 30 lbs
• Able to work in all weather conditions including winter snow and summer sunshine
• Able to stand for long periods of time.
• Strong Computer Skills: Coupa, MS Word, Excel, PeopleSoft, email, etc.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 501482
Reference Date: 05/13/2024
Job Code Function: Product Sales/Scanning