Program Manager

Description: Candidate Location Requirements: Remote but PST hours required Our client is a household name Technology company, hiring for a Senior Program manager.

• Our Client is looking for a research operations PM help to build and scale global research programs to strengthen the impact of our world-class UX Research team. We do this by implementing operational systems connecting teams and knowledge and problem-solving operational hurdles to enable Researchers to do their most impactful work.
• This role will manage and build operational processes and programs within the Participant Management team. This will require working closely with Research Program Managers.
• The ideal candidate enables the UX Research team's best work by leading strategic planning of programs navigating ambiguous situations managing short and long-term project milestones connecting resources to research needs and removing barriers to doing great work.
• Our Research Operations Program Managers are experts in problem solving and multitasking building long-term relationships and utilizing a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.
• The ideal candidate is a self-starter resourceful highly organized detail-oriented and collaborative. This role requires program management experience and strong leadership skills. You should be passionate about the services we provide the people that we serve and the impact of research on those services.

Key Responsibilities:

• Manage centralized systems and processes for organizing participant recruitment for liaising with external recruitment companies maintaining and growing our Customer Programs
• Tools and infrastructure: Keep track of all the administration of licenses for software. Working with procurement legal and finance colleagues to manage our preferred suppliers list and licensing of our tools.
• Governance: Document our standard operating procedures including data security and compliance. Managing data and access to data within tools including customer information.
• bull Knowledge management: Manage our library of best practice templates and guides. Helping the team to maintain our user needs framework and library of research insights.
• Develop a system to track and manage the research backlog for the whole team which will help researchers prioritize their workload and ensure visibility of resources
• Helping the Design Research Manager with budgets and resources.
• Possibly liaising with colleagues in Leadership Design and Content to ensure we are well organized and aligned.
• Develop and track operational key quality and performance indicators across the research team
• Leverage data informed insights to drive operations improvements such as efficiency and accuracy
• Create scale and execute strategic programs to ensure the team is working at optimum efficiency
• Drive participant management process improvements and identify opportunities for optimizing workflows
• Predict obstacles and establish solutions to overcome challenges
• Manage and prioritize multiple Participant Management Infrastructure projects and programs
• Partner with Research Managers on predicting roadblocks identifying creative solutions finding resources and developing relationships with key stakeholders
• Collaborate with Research Team and cross-functional partners to create maintain and refine recruiting processes programs and partner vendors
• 4 years of relevant program or project management experience
• Experience working in a fast-paced environment that requires independent time management task prioritization and flexibility
• Communication skills for interacting with and using data to drive change with cross-functional stakeholders
• Experience building relationships with peers and stakeholders
• bull Track record of operating independently embracing ambiguity demonstrating creativity being detail-oriented and delivering results in a highly organized manner
• Experience in problem-solving and resourcefulness with a detail-oriented approach and organizational skills
• Experience using MS Office tools Excel PowerPoint Word Visio or other process mapping software
• Familiarity working within the UX Research field and participant recruiting methods
• Experience working in an operations role

À propos d'Actalent: Actalent est un chef de file mondial des services d’ingénierie et de sciences et des solutions de talents. Nous aidons les entreprises visionnaires à faire progresser leurs initiatives en matière d’ingénierie et de science en leur donnant accès à des experts spécialisés qui favorisent la mise à l’échelle, l’innovation et la mise en marché rapide. Avec un réseau de près de 30 000 consultants et plus de 4 500 clients aux États-Unis, au Canada, en Asie et en Europe, Actalent est au service d’un grand nombre d’entreprises du classement Fortune 500. La diversité, l’équité et l’inclusion Chez Actalent, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par :

• L’embauche des talents diversifiés ;
• Le maintien d’un environnement inclusif par une autoréflexion permanente ;
• La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ;
• L’assurance des opportunités de croissance pour nos gens.

Actalent est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à [email protected] pour connaître d’autres options d’accommodement. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.