Account Support Officer

Job Description:

We are currently seeking a reliable and confident Account Support Officer to join our team at Time Warner in Vancouver, British Columbia. As an entry-level position, no prior experience is required, but a willingness to learn and grow in a fast-paced environment is essential.

Responsibilities: - Assist account managers in maintaining client relationships and providing excellent customer service - Handle billing issues, inquiries, and account changes for clients - Collect and analyze data to prepare reports for account managers - Conduct research to support account managers in their client interactions - Coordinate with various departments to ensure smooth communication and workflow - Attend client meetings and assist in presentations as needed - Develop a strong understanding of our products and services to effectively communicate with clients

Requirements: - Reliable and able to work independently as well as part of a team - Confident in communication and problem-solving skills - Persuasive and able to build rapport with clients - Ability to understand and manage emotions in various situations - Excellent organizational and time management skills - Proficiency in Microsoft Office suite and other relevant software programs - Bachelor's degree in business, marketing, or related field preferred

Benefits: - Training and professional development opportunities to enhance your skills - Joining bonus for new hires to welcome you to the team - Travel and spending expenses covered for work-related activities - Build strong connections with colleagues in a supportive working environment where everyone is treated like an extended family

Equal Opportunity Statement: Time Warner is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. We value diversity and inclusion in our workforce and actively encourage applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.