Remote Account Support Officer

We are currently seeking a passionate and energetic Remote Account Support Officer to join our team at Eversource Energy in Montreal, Quebec. As an Associate Level position, we are looking for someone with a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide remote support to clients regarding their accounts, assisting with account setup, updates, and issue resolution. - Manage and maintain client accounts, ensuring accurate and up-to-date information. - Communicate with clients via phone, email, and online chat to assist with any account-related inquiries. - Collaborate with internal teams to ensure the highest level of customer service is provided. - Keep detailed records of client interactions and transactions for reference purposes. - Stay up-to-date on industry trends and changes in policies to provide accurate information to clients.

Requirements: - Bachelor's degree in Business Administration or related field preferred. - Excellent communication skills, both verbal and written. - Strong attention to detail and organizational skills. - Ability to adapt to a fast-paced and ever-changing work environment. - Previous experience in customer service or account management. - Must be able to work independently and as part of a team.

Personality traits: Passionate, energetic Soft skills: Communication, adaptability

Benefits: - Parental leave - Medical coverage - Travel and spending expenses

Working environment: We foster transparency and open dialogue for effective communication at all levels.

Equal Opportunity Statement: Eversource Energy is an equal opportunity employer and we welcome applications from all qualified individuals regardless of race, gender, sexual orientation, age, disability, or any other protected status. We believe in creating a diverse and inclusive workplace where everyone can thrive and succeed.

Deadline for applications: May 31, 2024.

If you meet the requirements and are excited about the opportunity to join our team as a Remote Account Support Officer, we encourage you to submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.