Remote Account Support Representative

Job Description:

ABM Industries is seeking a motivated and reliable Remote Account Support Representative to join our team in Vancouver, British Columbia, CA. As a key member of the team, you will be responsible for providing exceptional customer service and support to our clients remotely. This full-time position is at an Associate Level and requires a minimum of 2 years of experience in a similar role.

Responsibilities: - Manage incoming client inquiries via phone, email, and chat - Provide high-quality support to clients, resolving issues and answering questions in a timely manner - Coordinate with internal teams to ensure prompt resolution of client issues - Communicate effectively with clients to build strong relationships and ensure customer satisfaction - Assist with account management tasks, such as updating client information and monitoring account activity - Utilize critical thinking and strategic planning skills to identify opportunities for improvement in customer support processes - Meet and exceed performance metrics related to response time, resolution rate, and customer satisfaction

Requirements: - 2 years of experience in a customer support or account management role - Reliable and energetic personality with a strong work ethic - Strong critical thinking and strategic planning skills - Excellent communication and interpersonal skills - Proven ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office and customer relationship management (CRM) software - Bachelor's degree in a related field is preferred

Benefits: - Visa sponsorship for eligible candidates - Life insurance coverage - Travel and spending expenses reimbursement - Opportunity for professional growth and development

Working Environment: At ABM Industries, we believe in creating a high-energy workplace where employees can thrive and achieve success. Our team is focused on delivering impactful results and providing exceptional service to our clients. As a Remote Account Support Representative, you will have the opportunity to make a difference and contribute to our continued success.

Equal Opportunity Statement: ABM Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals of all races, genders, sexual orientations, and abilities to apply. We believe that diversity strengthens our team and enhances our ability to deliver exceptional service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.