Remote Call Center Assistant

Job Description:

Liberty Interactive is currently seeking a Remote Call Center Assistant to join our team in Vancouver, British Columbia. As a full-time entry-level position, this role is ideal for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: - Handle incoming calls from customers regarding inquiries, complaints, or feedback - Provide exceptional customer service by addressing customer needs in a professional and courteous manner - Assist customers with product information, pricing, and order processing - Utilize company software and systems to accurately input and update customer information - Collaborate with team members to resolve customer issues and escalations in a timely manner - Meet or exceed performance metrics related to call quality, resolution time, and customer satisfaction - Participate in ongoing training and development to enhance skills and knowledge of products and services - Adhere to company policies and procedures to ensure compliance with regulations and standards

Requirements: - Driven and hardworking individual who is committed to providing top-notch customer service - Strong communication skills and ability to work efficiently in a remote call center environment - Innovation mindset to adapt to changes and find creative solutions to customer challenges - Ability to cooperate effectively with team members and share best practices for continuous improvement - Proficiency in using computer systems and software to navigate customer information and troubleshoot technical issues - High school diploma or equivalent required; college degree preferred - Bilingual proficiency in English and French is a plus

Benefits: - Travel opportunities for top performers to attend company events and training programs - Relocation allowance for candidates willing to move to Vancouver for the position - Paid Time Off (PTO) for vacation, sick leave, and personal days - Competitive salary and potential for career growth within the company

Working Environment: At Liberty Interactive, we foster a dynamic working environment where technology is utilized to drive innovation and efficiency. Our team members are encouraged to collaborate, communicate, and push boundaries to deliver exceptional customer experiences.

Deadline to Apply: Interested candidates can apply for the Remote Call Center Assistant position until May 8, 2024. Don't miss this opportunity to join a leading company and grow your career in customer service!

Equal Opportunity Statement: Liberty Interactive is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.