Call Center Assistant

At SunTrust Banks, we are seeking a driven and passionate individual to join our team as a Call Center Assistant in Vancouver, British Columbia, Canada. This entry-level position offers a full-time opportunity with remote work flexibility, medical coverage, and travel opportunities.

As a Call Center Assistant, your responsibilities will include: - Answering incoming calls from customers and providing assistance with their inquiries or concerns - Making outbound calls to follow up on customer requests or provide additional information - Updating customer information in the database and ensuring accuracy of records - Collaborating with team members to achieve department goals and targets - Using persuasion skills to promote products or services to customers - Handling customer complaints or escalations with professionalism and empathy - Adhering to company policies and procedures to ensure compliance with regulations

The ideal candidate for this role will possess the following requirements: - Strong communication skills and ability to work well in a team environment - Excellent organizational skills and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Basic computer skills and experience with CRM software is a plus - No prior experience is required, but a willingness to learn and grow in the role

At SunTrust Banks, we strive for excellence and uphold high standards in all our endeavors. We value equal opportunity and diversity in our workplace, and we encourage all qualified candidates to apply by the deadline of June 22, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.