Remote Call Center Associate

Position Overview: As a Remote Call Center Associate at O’Reilly Automotive, you will be responsible for providing exceptional customer service and support to our clients over the phone. This is a full-time position based in Toronto, Ontario, CA, with the flexibility to work remotely. We are seeking an individual with at least 2 years of experience in a customer service role, preferably in a call center environment.

Responsibilities: - Handle a high volume of inbound and outbound calls with professionalism and efficiency - Resolve customer inquiries, complaints, and issues in a timely manner - Provide product information, pricing, and availability to customers - Process orders, returns, and exchanges accurately - Assist customers with troubleshooting technical issues - Document customer interactions in the CRM system - Meet or exceed individual and team performance goals - Demonstrate resilience and reliability in a fast-paced work environment

Requirements: - 2+ years of experience in a customer service role - Excellent communication and interpersonal skills - Strong analytical abilities and adaptability to various customer needs - Ability to work effectively in a remote setting - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, college degree preferred - Must be resilient, reliable, and able to handle stressful situations with grace

Personality Traits: - Resilient - Reliable

Soft Skills: - Analysis - Adaptability

Benefits: - Free food - Travel opportunities - Profit sharing

Working Environment: At O’Reilly Automotive, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing outstanding service to our customers while fostering a supportive and inclusive work environment.

Equal Opportunity Statement: O’Reilly Automotive is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued for their unique perspectives and contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.