Call Center Manager

Job Description:

Amphenol, a leading technology company in Montreal, Quebec, is seeking a Call Center Manager to join our team. As a Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring efficient and effective customer service delivery. The ideal candidate will have a minimum of 8 years of experience in a call center environment and possess strong leadership skills.

Responsibilities: - Manage and supervise a team of call center representatives - Develop and implement call center policies and procedures - Monitor call center performance metrics and provide regular reports to upper management - Train and coach call center staff to ensure high-quality customer service - Resolve escalated customer complaints and issues - Lead by example and motivate team members to meet and exceed performance goals

Requirements: - Minimum of 8 years of experience in a call center environment - Proven track record of successfully managing a team of call center representatives - Strong communication and interpersonal skills - Resourceful and confident personality - Critical thinking and problem-solving skills - Leadership abilities to inspire and motivate team members - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Gym membership - Dental insurance - Free food

Working Environment: At Amphenol, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a positive and supportive work environment where all employees can thrive and grow in their careers.

Equal Opportunity Statement: Amphenol is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Applicants of all backgrounds are encouraged to apply.

Deadline to Apply: May 13, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.