Chat Support Assistant

We are seeking a Chat Support Assistant to join our team at Envision Healthcare Holdings in Toronto, Ontario, CA. As an Entry Level position, no prior experience is required, but a minimum of 1 year of relevant experience is preferred.

Responsibilities: - Respond to customer inquiries and provide assistance via chat support in a timely and professional manner - Troubleshoot and resolve customer issues and complaints with empathy and efficiency - Collaborate with other team members to ensure a high level of customer satisfaction - Utilize critical thinking skills to analyze customer needs and provide appropriate solutions - Use negotiation skills to manage customer expectations and reach mutually beneficial outcomes - Maintain thorough and accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Energetic and passionate about providing exceptional customer service - Strong critical thinking skills and ability to problem solve under pressure - Excellent negotiation skills to handle customer concerns effectively - Ability to work in a fast-paced environment and multitask effectively - Strong written communication skills and attention to detail - Ability to work independently and as part of a team - Proficiency in using chat support software and other relevant tools - High school diploma or equivalent required; college degree preferred

Benefits: - Employee discounts on company products and services - Travel and spending expenses reimbursement - Medical coverage for employees and their families

Working Environment: At Envision Healthcare Holdings, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity in our team and are committed to creating a positive and supportive work environment for all employees.

Deadline to Apply: Please submit your application by May 31, 2024.

Equal Opportunity Statement: Envision Healthcare Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive team and welcome applicants from all backgrounds.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.