Chat Support Assistant

Job Description:

Diamond Schmitt Architects is currently seeking a Chat Support Assistant to join our team in Toronto, Ontario. As an Entry Level position, we are looking for individuals with at least 1 year of experience in customer service or support.

Responsibilities: 1. Provide chat support to customers via our website, answering any questions they may have and assisting with any issues they encounter. 2. Collaborate with other team members to address customer inquiries that may require additional expertise. 3. Develop a deep understanding of our products and services to provide accurate information to customers. 4. Utilize critical thinking skills to troubleshoot and resolve customer issues in a timely and efficient manner. 5. Innovate new ways to improve the chat support process and enhance the overall customer experience. 6. Maintain a high level of energy and passion when interacting with customers to ensure their satisfaction. 7. Adhere to company policies and procedures while representing the Diamond Schmitt Architects brand in all interactions.

Requirements: 1. Energetic and passionate about providing exceptional customer service. 2. Strong critical thinking skills to solve complex problems efficiently. 3. Ability to innovate new solutions to improve the customer support process. 4. Excellent written and verbal communication skills. 5. Ability to work effectively in a team environment. 6. Knowledge of architectural or design industry is a plus.

Benefits: 1. Medical coverage for employees. 2. Employee discounts on company products and services. 3. Relocation allowance for employees moving to Toronto for the position.

Working Environment: At Diamond Schmitt Architects, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where all employees can thrive.

Equal Opportunity Statement: Diamond Schmitt Architects is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

Deadline to apply: May 31, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.