Chat Support Manager - Work from home

Job Description:

We are seeking a Chat Support Manager to join our team at Export Development Canada. This is a full-time, work-from-home position based in Montreal, Quebec. The ideal candidate will have at least 8 years of experience in chat support roles and be at a mid-to-senior level of seniority.

Responsibilities: - Lead a team of chat support agents to provide excellent customer service and resolve inquiries in a timely manner - Monitor chat volume and ensure adequate staffing to meet customer needs - Develop and implement strategies to improve chat support performance and customer satisfaction - Train and coach chat support agents to enhance their skills and knowledge - Handle escalated customer inquiries and provide resolution as needed - Analyze chat support data to identify trends and recommend process improvements - Collaborate with other departments to ensure seamless customer experience

Requirements: - 8+ years of experience in chat support roles - Strong communication and problem-solving skills - Ability to lead a team and manage multiple priorities - Reliable and hardworking personality traits - Teamwork and cooperation soft skills - Bachelor's degree in a related field preferred

Benefits: - Paid overtime - Medical coverage - Dental insurance

Working Environment: At Export Development Canada, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Export Development Canada is an equal opportunity employer and is committed to fostering an inclusive and diverse work environment. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.