Chat Support Officer

Job Description:

Progressive is seeking a detail-oriented and customer-focused Chat Support Officer to join our team in Vancouver, British Columbia, Canada. As a key member of our customer support team, you will be responsible for providing timely and professional support to our customers through chat platforms. This role requires excellent communication skills, a strong customer service orientation, and the ability to think quickly on your feet.

Responsibilities: - Respond to customer inquiries and issues promptly and efficiently via chat - Provide accurate information and solutions to customers in a professional manner - Utilize resources and tools to research and resolve customer issues - Collaborate with other team members to ensure consistency in customer support - Maintain detailed records of customer interactions and transactions - Identify and escalate priority issues to the appropriate team members - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - 4 years of experience in a customer support role - Hardworking and motivated individual with a strong work ethic - Excellent research skills to quickly find solutions for customer inquiries - People management skills to handle difficult customers with empathy and professionalism - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Experience working with chat support platforms is a plus

Benefits: - Vision insurance - Profit sharing - Gym membership

Working Environment: At Progressive, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where employees can thrive and grow in their careers.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Progressive is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.