Remote Chat Support Representative

Job Description:

Pembina Pipeline Corporation is seeking a Remote Chat Support Representative to join our team in Montreal, Quebec, CA. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a similar role. We are looking for energetic and hardworking individuals who possess excellent strategic planning and time management skills.

Responsibilities: 1. Provide chat support to customers in a professional and efficient manner. 2. Respond to customer inquiries, resolve issues, and provide solutions in a timely manner. 3. Utilize various software tools to assist customers with troubleshooting and technical support. 4. Maintain a high level of customer satisfaction and ensure a positive customer experience. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Keep accurate records of customer interactions and transactions. 7. Stay up-to-date on products and services to provide accurate information to customers.

Requirements: 1. Minimum of 4 years of experience in a customer service or technical support role. 2. Excellent communication skills, both written and verbal. 3. Ability to multitask and work under pressure in a fast-paced environment. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in using chat support software and CRM systems. 6. Flexibility to work in a remote environment with minimal supervision. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Medical coverage for employees and their families. 2. Free food provided during working hours. 3. Company transportation options for commuting employees.

Working Environment: At Pembina Pipeline Corporation, we thrive in an environment that embraces and navigates change seamlessly. We believe in fostering a collaborative and inclusive work environment where employees can grow and develop their skills.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Pembina Pipeline Corporation is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.