Client Relations Associate

Responsibilities:

- Serve as the main point of contact for clients, fostering positive and long-term relationships - Respond to client inquiries and concerns promptly and professionally - Identify opportunities to upsell or cross-sell products and services to clients - Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner - Monitor client satisfaction and proactively address any issues to maintain high levels of customer retention - Prepare and deliver presentations to clients on new products or services - Track key account metrics and provide regular reports to management - Stay up-to-date on industry trends and competitor activities to recommend improvements to client service strategies - Assist in the development and implementation of client retention programs

Requirements:

- Bachelor's degree in Business Administration or a related field - Strong verbal and written communication skills - Ability to build rapport with clients and effectively resolve conflicts - Proficiency in Microsoft Office Suite and CRM software - High level of energy and adaptability in a fast-paced environment - Persuasive and effective project management skills - Ability to work well independently and as part of a team - No prior experience required

Equal Opportunity Statement: Clio is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Note: This job description is intended to be a guide and is not all-inclusive. The successful candidate may be expected to perform other related duties as required to meet the ongoing needs of the organization.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.