Client Service Assistant

Job Description:

Telus is seeking a dynamic and adaptable Client Service Assistant to join our team in Toronto, Ontario. As a Client Service Assistant, you will play a crucial role in providing exceptional customer service and support to our clients. This role is perfect for someone who is passionate about delivering outstanding service and is able to make quick and decisive decisions.

Responsibilities: - Respond to client inquiries and provide timely and accurate information - Assist clients with any issues or concerns they may have, ensuring complete satisfaction - Manage client accounts and update information as needed - Collaborate with other team members to ensure a seamless client experience - Provide support to the client service team as needed - Communicate effectively with clients and internal team members to address any issues or concerns - Assist in the development and implementation of new client service strategies - Maintain a high level of professionalism and confidentiality at all times

Requirements: - Minimum of 3 years of experience in a client service or customer service role - Excellent decision-making skills and the ability to think on your feet - Strong people management skills and the ability to work well in a team environment - Adaptable and able to thrive in a fast-paced work environment - Passionate about delivering exceptional service to clients - Proficient in Microsoft Office Suite and other relevant software programs

Benefits: - Life insurance - Parental leave - Remote work flexibility

Working Environment: At Telus, you will have the opportunity to be part of a company that pioneers change and sets industry benchmarks. We value our employees and provide a supportive and inclusive work environment where everyone can thrive.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Telus is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.