Client Service Assistant - Work from home

Job Description:

McMillan is seeking a motivated and experienced Client Service Assistant to join our team on a full-time basis. This position allows for remote work from home, providing flexibility and autonomy in your work environment. As an Associate Level position, we require a minimum of 4 years of relevant experience in client service or a related field.

Responsibilities: - Manage client inquiries and provide exceptional customer service through various channels including phone, email, and online chat - Assist clients with account management, product inquiries, and issue resolution - Collaborate with internal teams to address client needs and ensure a seamless customer experience - Maintain accurate records of client interactions and transactions in the CRM system - Proactively identify opportunities to upsell or cross-sell products and services - Stay current on industry trends and client preferences to provide tailored recommendations - Support the Client Service Manager in developing strategies to improve overall client satisfaction

Requirements: - Resilient and driven personality traits to effectively handle challenging situations and meet targets - Strong people management skills to build and maintain relationships with clients and team members - Creativity in problem-solving and finding innovative solutions for client needs - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office suite and CRM software - Ability to work independently and manage time effectively in a remote work environment

Benefits: - Employee discounts on company products and services - Life insurance coverage - Travel and spending expenses covered for work-related activities

Working Environment: At McMillan, we prioritize building strong connections and treating colleagues like an extended family. You will have the opportunity to collaborate with a diverse and dynamic team in a supportive and inclusive work environment.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: McMillan is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.