Client Service Manager

The Client Service Manager at American Airlines Group in Vancouver, British Columbia, CA is a critical role responsible for ensuring the highest level of customer satisfaction and retention. This individual will be tasked with managing a portfolio of key accounts, delivering exceptional service, and driving revenue growth through upselling and cross-selling opportunities.

Responsibilities: - Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet them - Act as the main point of contact for clients, addressing any inquiries or concerns in a prompt and professional manner - Collaborate with internal teams such as Sales, Marketing, and Operations to ensure seamless service delivery - Identify new business opportunities within existing accounts and work towards expanding the client base - Monitor client satisfaction levels through regular feedback sessions and surveys, making necessary improvements to enhance the overall experience - Develop and implement client retention strategies to minimize churn and maximize revenue potential

Requirements: - Bachelor's degree in Business or related field - 7+ years of experience in customer service or account management - Proven track record of successfully managing high-value clients and exceeding sales targets - Strong communication and negotiation skills - Resourceful and proactive in problem-solving - Driven and motivated to achieve results - Ability to work effectively both independently and in a team environment - Leadership qualities to inspire and mentor junior team members

Benefits: - Company transportation - Training & professional development opportunities - Relocation allowance for eligible candidates

Working environment: At American Airlines Group, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and a collaborative spirit in our team members.

Equal opportunity statement: American Airlines Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.