Client Service Manager

Job Description:

Weyerhaeuser is seeking a dynamic and experienced Client Service Manager to join our team in Montreal, Quebec. As a Client Service Manager at Weyerhaeuser, you will be responsible for managing client relationships, providing exceptional customer service, and ensuring that all client needs are met in a timely and efficient manner. You will also be responsible for coordinating with internal teams to ensure smooth project delivery and client satisfaction.

Responsibilities: - Develop and maintain strong relationships with clients to understand their needs and preferences - Act as the main point of contact for clients, addressing any questions or concerns they may have - Collaborate with internal teams to ensure all client expectations are met and projects are delivered on time - Monitor and track client feedback to continuously improve our services and offerings - Create and maintain client service strategies to drive growth and retention - Provide regular reports and updates to internal stakeholders on client performance and satisfaction - Stay up-to-date on industry trends and best practices to better serve our clients

Requirements: - Bachelor's degree in business, marketing, or a related field - 5+ years of experience in client service or account management - Strong communication and interpersonal skills - Ability to work independently and take initiative - Highly motivated and customer-focused - Strong project management skills - Excellent teamwork and collaboration abilities - Proficiency in Microsoft Office Suite and customer relationship management (CRM) software

Personality Traits: - Independent - Motivated

Soft Skills: - Teamwork - Project Management

Benefits: - Joining Bonus - Paid Time Off (PTO) - Remote work flexibility

Working Environment: At Weyerhaeuser, we offer a flexible work environment that adapts to change with speed and efficiency. We believe in creating a supportive and inclusive workplace where all employees can thrive and grow.

Equal Opportunity Statement: Weyerhaeuser is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.