Client Service Manager

Job Description: As a Client Service Manager at Telephone & Data Systems in Toronto, Ontario, you will be responsible for overseeing all aspects of client relationships and ensuring exceptional service delivery. Your primary duty will be to manage a portfolio of clients, building strong relationships and providing strategic guidance to meet their needs and objectives. You will work closely with cross-functional teams to ensure the delivery of outstanding service and solutions to your clients.

Responsibilities: - Develop and maintain strong relationships with clients, understanding their needs and business objectives - Act as the main point of contact for clients, addressing any concerns or inquiries in a timely and professional manner - Collaborate with internal teams to develop customized solutions that meet client requirements - Monitor client accounts and provide regular updates on performance and progress - Proactively identify opportunities for additional services or upselling to enhance the client experience - Resolve any client escalations or issues, ensuring a quick and satisfactory resolution - Conduct regular client meetings to review progress, address feedback, and identify opportunities for improvement - Stay informed about industry trends and best practices to provide strategic insights to clients

Requirements: - 7+ years of experience in client service or account management roles - Strong communication and interpersonal skills - Ability to think critically and problem-solve effectively - Emotional intelligence and the ability to empathize with clients - Dedication and motivation to exceed client expectations - Bachelor's degree in Business, Marketing, or related field (preferred) - Proven track record of building and maintaining strong client relationships - Ability to work independently and in a team environment - Excellent time management and organizational skills

Benefits: - Free accommodation for employees - Joining bonus for new hires - Travel opportunities for team-building events

Working Environment: At Telephone & Data Systems, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and promote a culture of lifelong learning and development for our employees.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Telephone & Data Systems is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.