Client Service Manager

Job Description:

CIBC is seeking a dynamic and experienced Client Service Manager to join our team in Montreal, Quebec. As a Client Service Manager at CIBC, you will be responsible for ensuring the highest level of service and support for our clients. This includes managing client relationships, overseeing client projects, and resolving any issues or concerns that may arise.

Responsibilities: - Build and maintain strong relationships with clients, acting as the main point of contact for all inquiries and requests - Collaborate with internal teams to ensure client needs are met in a timely and efficient manner - Develop and implement strategies to improve client satisfaction and retention - Ensure all client projects are completed on time and within budget - Monitor and analyze client feedback to identify areas for improvement - Provide guidance and support to junior team members as needed

Requirements: - Bachelor's degree in Business, Finance, or a related field - Minimum of 5 years of experience in a client service or account management role - Strong interpersonal and communication skills - Ability to work well under pressure and meet tight deadlines - Excellent organizational and time management skills - Passionate and motivated to deliver top-notch service to clients - Attention to detail and strong project management skills

Benefits: - Travel opportunities - Parental leave - Vision insurance - Competitive salary and benefits package

Working Environment: At CIBC, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive and inclusive work environment where all employees are valued and supported.

Equal Opportunity Statement: CIBC is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or religion.

Deadline to Apply: May 22, 2024

If you are a passionate and motivated individual with a strong attention to detail and project management skills, we encourage you to apply for the Client Service Manager position at CIBC in Montreal, Quebec. Join our team and make a positive impact on our clients and the community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.