Remote Client Support Assistant

Job Description:

SAP Canada, a leading technology company, is seeking a Remote Client Support Assistant to join our team in Vancouver, British Columbia. This full-time position at the Associate Level requires a minimum of 2 years of experience in a similar role. The successful candidate will be energetic, resilient, have strong communication skills, and be able to work effectively in a team environment.

Responsibilities: 1. Provide remote assistance to clients in using SAP products and services. 2. Troubleshoot technical issues and provide solutions in a timely manner. 3. Communicate effectively with clients to understand their needs and address any concerns. 4. Collaborate with internal teams to ensure client satisfaction and product quality. 5. Maintain accurate records of client interactions and support activities. 6. Participate in training and professional development programs to enhance skills and knowledge. 7. Contribute to a positive and supportive working environment that prioritizes quality and teamwork.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in customer service or technical support roles. 3. Strong communication skills, both verbal and written. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and other relevant software applications. 6. Attention to detail and strong problem-solving skills. 7. Energetic and resilient personality traits.

Benefits: 1. Profit sharing opportunities. 2. Employee discounts on SAP products and services. 3. Company-provided transportation for work-related travel. 4. Opportunities for career growth and advancement within the company.

Working Environment: At SAP Canada, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the highest level of support to our clients and ensuring their satisfaction with our products. We foster a collaborative and inclusive working environment that values teamwork and innovation.

Deadline to Apply: Please submit your application by May 17, 2024, to be considered for this position.

Equal Opportunity Statement: SAP Canada is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.