Client Support Assistant - Work from home

We are looking for a Client Support Assistant to join our team at Franklin Resources. This is a full-time remote position based in Montreal, Quebec, CA at the Associate Level. The ideal candidate will have at least 2 years of experience in a customer service role.

Responsibilities: 1. Provide exceptional support to clients via phone, email, and chat. 2. Assist clients with account inquiries, troubleshooting, and problem resolution. 3. Coordinate with internal teams to escalate and resolve client issues in a timely manner. 4. Maintain accurate client records and documentation. 5. Collaborate with team members to improve processes and enhance the client experience. 6. Handle confidential client information with discretion and professionalism.

Requirements: 1. Reliable and hardworking individual with a strong work ethic. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and collaboratively in a fast-paced environment. 4. Demonstrated leadership skills and the ability to take initiative. 5. Proficiency in Microsoft Office suite and CRM systems. 6. Prior experience in financial services or a related industry is a plus.

Benefits: 1. Life insurance coverage. 2. Remote work flexibility. 3. Opportunities for training and professional development.

Working Environment: At Franklin Resources, we value diversity and inclusivity. We strive to create a culture of belonging where every team member feels respected and valued. Join us in paving the way for a more inclusive workplace.

Deadline to apply: May 17, 2024

Equal Opportunity Statement: Franklin Resources is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.