Remote Client Support Manager

Job Description:

UGI is seeking a highly skilled Remote Client Support Manager to join our team in Montreal, Quebec. As a mid-to-senior level professional with at least 8 years of experience in client support and management, you will be responsible for overseeing a team of remote client support specialists and ensuring the delivery of exceptional service to our clients.

Responsibilities: - Manage a team of remote client support specialists, including hiring, training, and performance evaluations - Develop and implement strategies to improve client satisfaction and retention - Monitor key performance metrics and adjust strategies as needed to meet or exceed goals - Collaborate with cross-functional teams to resolve client issues and improve processes - Stay up-to-date on industry trends and best practices in client support - Provide leadership and guidance to team members, fostering a positive and collaborative work environment - Handle escalated client issues and ensure resolution in a timely manner - Conduct regular team meetings and provide feedback and coaching to team members - Develop and maintain strong relationships with key clients and stakeholders

Requirements: - Bachelor's degree in business, management, or a related field - Proven experience in client support management, preferably in a remote setting - Strong leadership skills with the ability to motivate and inspire team members - Excellent communication and interpersonal skills - Ability to adapt to changing priorities and work in a fast-paced environment - Exceptional problem-solving and decision-making abilities - Proficiency in CRM software and other client support tools - Adaptable and hardworking personality traits - Demonstrated proficiency in leadership and communication soft skills - Equal opportunity statement: UGI is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees.

Benefits: - Disability insurance - Gym membership - Life insurance

Working Environment: At UGI, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where team members are encouraged to take ownership of their work and contribute to the overall success of the company.

Deadline to apply: June 20, 2024

If you meet the requirements and are looking for a challenging and rewarding opportunity as a Remote Client Support Manager at UGI, we encourage you to apply today. Join us in providing exceptional service to our clients and driving success for our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.