Client Support Officer

Job Description: As a Client Support Officer at Harley-Davidson in Montreal, Quebec, CA, you will be responsible for providing exceptional customer service and support to our clients. You will be the main point of contact for any client inquiries or concerns, ensuring that their needs are met in a timely and professional manner.

Responsibilities: 1. Respond to client inquiries via phone, email, and in-person meetings. 2. Assist clients with product information, orders, and issue resolution. 3. Maintain accurate client records and update database with relevant information. 4. Coordinate with internal departments to ensure timely delivery of products and services. 5. Collaborate with the sales team to identify opportunities for upselling and cross-selling to existing clients. 6. Provide feedback to management on client trends, issues, and opportunities for improvement.

Requirements: 1. 4 years of experience in a customer service or client support role. 2. Passionate about providing exceptional customer service. 3. Resilient and able to handle challenging situations with professionalism. 4. Strong planning and organizational skills. 5. Creative problem-solving abilities. 6. Excellent communication and interpersonal skills. 7. Proficiency in Microsoft Office and CRM software.

Benefits: 1. Medical coverage. 2. Paid overtime. 3. Profit sharing.

Working Environment: At Harley-Davidson, we empower our employees to take ownership of their work and make impactful decisions. We believe in fostering a collaborative and supportive work environment where every team member can thrive and grow.

Equal Opportunity Statement: Harley-Davidson is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-13

Join our team at Harley-Davidson and be part of a dynamic and passionate company dedicated to providing the best experience for our clients!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.