Client Support Representative

Job Description:

News Corp. is seeking a motivated and dedicated Client Support Representative to join our team in Vancouver, British Columbia, Canada. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a client-facing role.

Responsibilities: 1. Provide exceptional customer service to clients through various channels, including phone, email, and in-person meetings. 2. Assist clients with troubleshooting technical issues and provide timely resolution. 3. Act as a liaison between clients and internal teams to ensure client needs are met. 4. Identify opportunities for upselling or cross-selling additional products or services to clients. 5. Assist in the onboarding process for new clients and provide ongoing support as needed. 6. Maintain accurate records of client interactions and transactions in the CRM system. 7. Collaborate with the sales team to identify and address opportunities for client retention and growth. 8. Conduct regular check-ins with clients to gather feedback and ensure satisfaction with services. 9. Stay up-to-date on industry trends and competitor offerings to better serve clients.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in a client-facing role, with a minimum of 4 years of experience. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and a customer-centric mindset. 5. Ability to work independently and as part of a team. 6. Proficiency in CRM software and Microsoft Office suite. 7. Strong organizational and time management skills. 8. Cooperation, strategic planning, and attention to detail are essential soft skills for this role. 9. Must be self-motivated and dedicated to providing exceptional customer service.

Benefits: 1. Travel and spending expenses covered. 2. Disability insurance provided. 3. Remote work flexibility available. 4. Recognize and reward based on performance and merit.

Equal Opportunity Statement: News Corp. is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-13

Join our team at News Corp. and help us provide top-notch support to our clients in Vancouver, British Columbia! Apply now to become our next Client Support Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.