Client Support Specialist

Job Description: Entergy is seeking a dedicated and resilient Client Support Specialist to join our team in Vancouver, British Columbia. As a Client Support Specialist, you will provide exceptional support to our clients and ensure their needs are met in a timely and professional manner. This role requires excellent communication skills, attention to detail, and the ability to work well in a team environment.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries, issues, and requests promptly and efficiently - Conduct thorough research to find solutions to client problems and provide recommendations for improvement - Collaborate with internal teams to coordinate client support efforts and ensure a seamless experience for clients - Track and report on client interactions, identifying trends and areas for improvement - Assist in the onboarding process for new clients, ensuring a smooth transition and establishing a strong foundation for the client relationship - Maintain a strong knowledge of Entergy's products and services to provide accurate information to clients - Continuously seek feedback from clients to improve service offerings and enhance the overall client experience

Requirements: - Bachelor's degree in a related field - Minimum of 3 years of experience in client support or a related role - Excellent communication and interpersonal skills - Strong research skills and the ability to problem solve effectively - Proven ability to work well in a team environment - Proficiency in Microsoft Office Suite and CRM software - Ability to multitask and prioritize workload in a fast-paced environment

Benefits: - Vision insurance - Travel opportunities - Training and professional development opportunities

Equal Opportunity Statement: Entergy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.