Contact Center Assistant

Job Description:

We are looking for a Contact Center Assistant to join our team at Erie Insurance Group in Vancouver, British Columbia. This full-time position at the Associate Level requires a minimum of 3 years of experience in a contact center or customer service role.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Providing information about insurance products and services - Processing policy changes and updating customer information - Resolving customer complaints and issues in a professional and timely manner - Following up with customers to ensure satisfaction - Inputting data accurately into the company's system - Collaborating with other team members to meet department goals - Adhering to company policies and procedures at all times

Requirements: - Strong communication skills - Ability to multi-task and prioritize tasks effectively - Adaptability to changing customer needs and situations - Reliability and punctuality - Emotional intelligence to effectively handle customer interactions - Attention to detail to ensure accurate data entry - Knowledge of insurance industry practices and terminology (preferred but not required) - Proficiency in Microsoft Office and CRM software

Benefits: - Travel opportunities for training and conferences - Company transportation for commuting to and from work - Company-provided equipment for efficient workflow

Working Environment: At Erie Insurance Group, we strive to cultivate leaders who foster inclusivity and mentorship. Our team values collaboration, respect, and a commitment to excellence in customer service.

Deadline to Apply: Please submit your application by May 6, 2024.

Equal Opportunity Statement: Erie Insurance Group is an equal opportunity employer. We value diversity and inclusion in our workplace and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.