Contact Center Assistant

Job Description:

Seaboard is seeking a Contact Center Assistant to join our team in Montreal, Quebec. As a Contact Center Assistant, you will play a crucial role in supporting our contact center operations by providing excellent customer service and assistance to our clients.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and courteous manner - Providing information about products, services, and company policies - Assisting customers with placing orders, processing returns, and resolving issues - Documenting customer interactions and updating customer records in the database - Collaborating with other team members to ensure a seamless customer experience - Escalating complex issues to the appropriate department for resolution - Supporting contact center operations by performing administrative tasks as needed

Requirements: - High school diploma or equivalent - 1 year of experience in a customer service or call center role - Excellent communication skills, both written and verbal - Ability to remain calm under pressure and handle difficult situations with professionalism - Strong computer skills and experience using CRM systems - Resilient and adaptable personality traits - Planning and cooperation soft skills - Ability to work well in a team environment and collaborate with colleagues - Must be eligible to work in Canada

Benefits: - Disability insurance - Paid sick leave - Medical coverage

Working Environment: At Seaboard, we value data-driven decision-making and strategic initiatives. As a Contact Center Assistant, you will have the opportunity to leverage data to inform decisions and drive our customer service strategies.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Seaboard is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.