Contact Center Officer - Work from home

Job Description:

Sherwin-Williams is seeking a dedicated and experienced Contact Center Officer to join our team in Vancouver, British Columbia. This is a full-time, work-from-home position at the Associate level, requiring a minimum of 3 years of experience in a similar role. As a Contact Center Officer, you will be responsible for providing exceptional customer service, resolving inquiries and issues, and maintaining accurate records of all interactions.

Responsibilities: 1. Answer incoming calls and emails from customers, addressing their inquiries and concerns in a professional and timely manner. 2. Troubleshoot and resolve customer issues, escalating to management when necessary. 3. Maintain accurate records of all customer interactions and transactions. 4. Identify opportunities for process improvement and provide feedback to management. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. Minimum of 3 years of experience in a customer service or contact center role. 2. Resourceful and hardworking personality traits. 3. Strong leadership and innovation skills. 4. Excellent communication and problem-solving abilities. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office and CRM software. 7. High school diploma or equivalent required; college degree preferred.

Benefits: - Medical coverage - Vision insurance - Training & professional development opportunities

Working Environment: As a Contact Center Officer at Sherwin-Williams, you will be part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work from the comfort of your own home while receiving support and guidance from a dedicated team.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Sherwin-Williams is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.