Contact Center Specialist - Work from home

Job Description:

Erie Insurance Group is seeking a Contact Center Specialist to join our team in Toronto, Ontario. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities: - Handle incoming calls from customers regarding insurance claims, policies, and general inquiries - Provide exceptional customer service by resolving issues in a timely and professional manner - Update customer information in the company database accurately - Collaborate with team members to ensure a seamless customer experience - Adhere to company policies and procedures to ensure customer satisfaction and compliance with regulations - Meet or exceed performance metrics in areas such as call quality, customer satisfaction, and productivity

Requirements: - Confident and driven personality to handle challenging customer interactions effectively - Strong teamwork skills to collaborate with colleagues and contribute to a positive work environment - Adaptability to navigate various systems and processes to assist customers efficiently - Excellent communication skills, both verbal and written - High school diploma or equivalent - Proficiency in Microsoft Office Suite - Customer service experience preferred

Benefits: - Training & professional development opportunities to enhance your skills and advance your career - Visa sponsorship for qualified candidates - Employee discounts on insurance products and services

Working Environment: At Erie Insurance Group, we believe in recognizing and rewarding our employees based on performance and merit. We provide a supportive and inclusive work environment where you can grow and succeed.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Erie Insurance Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.