Customer Care Associate

Job Description:

As a Customer Care Associate at Farmers Insurance Exchange, you will be responsible for providing exceptional customer service to our clients in Montreal, Quebec, CA. You will act as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities: - Communicate with customers via phone, email, and chat to address their needs and concerns - Provide accurate information about insurance policies, coverage, and claims processes - Process policy renewals, cancellations, and updates in our system - Investigate and resolve customer complaints in a timely and professional manner - Collaborate with other departments to ensure seamless customer experience - Maintain records of customer interactions and transactions - Identify opportunities to upsell or cross-sell additional insurance products - Meet and exceed customer satisfaction goals

Requirements: - Bachelor's degree or equivalent experience - 3 years of experience in customer service or a related field - Strong communication skills and a professional phone manner - Proven track record of delivering high-quality customer service - Passionate about helping others and solving problems - Resilient and able to handle challenging situations with grace - Leadership skills to motivate and inspire team members - Persuasion skills to influence customer behavior and drive sales

Benefits: - Competitive salary - Paid overtime - Paid sick leave - Gym membership - Opportunities for advancement and professional development

Working Environment: At Farmers Insurance Exchange, we value autonomy and independence in our employees. We trust our team members to excel in their roles and provide the support and resources needed for success. Our office culture is collaborative, inclusive, and focused on delivering top-notch service to our customers.

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.