Customer Care Manager

Job Description:

We are looking for a dynamic and experienced Customer Care Manager to join our team at PVH in Toronto, Ontario. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer service and ensuring the highest level of customer satisfaction. You will lead a team of customer service representatives and work closely with other departments to improve the overall customer experience.

Responsibilities: - Develop and implement customer service policies and procedures - Train, mentor, and coach customer service representatives - Monitor and evaluate customer service metrics to identify areas for improvement - Handle escalated customer issues and provide timely resolution - Collaborate with sales and marketing teams to ensure a seamless customer experience - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in customer service - Utilize customer feedback to drive continuous improvement in our services

Requirements: - Bachelor's degree in business administration or related field - Minimum of 6 years of experience in customer service management - Strong leadership and communication skills - Ability to multitask and prioritize in a fast-paced environment - Adaptable and dedicated to providing excellent customer service - Proficient in Microsoft Office and CRM software - Soft skills in persuasion and research - Visa sponsorship available

Benefits: - Visa sponsorship - Profit sharing - Disability insurance

Working Environment: PVH fosters a supportive and inclusive working environment, encouraging autonomy and independence. We trust our employees to excel in their roles and provide the necessary resources for professional growth and development.

Equal Opportunity Statement: PVH is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.