Customer Care Manager - Work from home

Customer Care Manager - Work from home

Company: Targa Resources Location: Montreal, Quebec, CA Job type: Full-time Seniority: Associate Level Years of experience: 5

Job Description: Targa Resources is seeking a hardworking and confident Customer Care Manager to join our team. This position will allow you to work from the comfort of your own home in Montreal, Quebec. As a Customer Care Manager, you will be responsible for managing a team of customer service representatives, ensuring excellent customer service, and resolving any customer issues in a timely and professional manner.

Responsibilities: - Manage a team of customer service representatives, providing leadership, support, and guidance - Monitor customer inquiries and ensure timely and accurate responses - Resolve customer issues and complaints effectively - Develop and implement customer care strategies to improve overall customer satisfaction - Analyze customer feedback and recommend improvements to enhance the customer experience - Collaborate with other departments to address customer needs and concerns - Ensure compliance with company policies and procedures - Conduct performance evaluations and provide feedback to team members

Requirements: - Minimum of 5 years of experience in customer service or a related field - Strong leadership and communication skills - Excellent problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and customer relationship management software - Bachelor's degree in Business Administration or a related field

Personality traits: hardworking, confident Soft skills: attention to detail, problem-solving

Benefits: - Life insurance - Joining Bonus - Retirement plan

Working environment: A flexible environment that adapts to change with speed and efficiency.

Equal Opportunity Statement: Targa Resources is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: 2024-05-08

Join our team at Targa Resources and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.