Customer Service Assistant

Job Description:

We are looking for a Customer Service Assistant to join our team at Humana in Montreal, Quebec, CA. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients and assisting with various administrative tasks to ensure smooth operations.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Processing orders, returns, and exchanges accurately - Maintaining customer records and updating information in the database - Assisting with general administrative tasks such as filing, data entry, and document preparation - Collaborating with other departments to address customer needs and concerns - Providing support to the Customer Service Manager as needed

Requirements: - 1 year of experience in customer service or a related field - Strong communication skills and a customer-oriented approach - Resilient and motivated to exceed customer expectations - Ability to analyze customer data and plan accordingly - Proficiency in MS Office and CRM software - High school diploma or equivalent

Personality Traits: - Resilient - Motivated

Soft Skills: - Analysis - Planning

Benefits: - Paid overtime - Company transportation - Remote work flexibility

Working Environment: At Humana, we value building strong connections and treat our colleagues like an extended family. We believe in fostering a supportive and inclusive work environment where everyone feels valued and respected.

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Humana is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.