Remote Customer Service Associate

Job Description: We are seeking a Remote Customer Service Associate to join our team at Sears Holdings in Vancouver, British Columbia, Canada. As a Customer Service Associate, you will be responsible for providing exceptional customer service through various communication channels such as phone, email, and chat. This is a full-time entry-level position with no prior experience required.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information, pricing, and availability to customers - Process orders, returns, and exchanges accurately - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Identify opportunities for improvement and provide feedback to management

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving skills and the ability to think strategically - Resilient and resourceful in handling challenging situations - High school diploma or equivalent - Ability to work independently in a remote setting - Comfortable using various software programs and tools for customer service - Must be able to multitask and prioritize tasks effectively

Benefits: - Paid Time Off (PTO) - Medical coverage - Employee discounts on Sears products and services

Working Environment: At Sears Holdings, we value continuous learning and development to support personal and professional growth. We encourage a collaborative and inclusive work environment where employees can thrive and succeed. Join our team and be part of a culture that values your contributions and invests in your future.

Equal Opportunity Statement: Sears Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment. We are committed to creating a diverse and inclusive workplace for all employees. Apply now to join our team and contribute to our success!

Deadline to Apply: May 17, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.