Customer Service Manager - Work from home

Job Description: Capital One Financial is seeking a talented Customer Service Manager to join our team in Montreal, Quebec. This is a full-time, work from home position with a mid-to-senior level of seniority and requires at least 7 years of experience in customer service management. The ideal candidate will be passionate, reliable, detail-oriented, and analytical.

Responsibilities: - Lead and manage the customer service team to deliver exceptional service to our clients - Develop and implement customer service policies and procedures - Monitor customer satisfaction levels and implement strategies to improve customer experience - Analyze customer feedback and data to identify trends and make recommendations for improvement - Collaborate with other departments to ensure seamless customer service operations - Train and coach customer service representatives to meet performance goals - Handle escalated customer issues and ensure timely resolution - Prepare and present performance reports to senior management

Requirements: - Bachelor's degree in Business Administration or a related field - Previous experience in customer service management - Strong leadership and communication skills - Proficiency in customer service software and CRM systems - Ability to work independently and in a team environment - Excellent problem-solving and decision-making skills - Knowledge of best practices in customer service management

Benefits: - Paid sick leave - Joining Bonus - Remote work flexibility

Working Environment: At Capital One Financial, we embrace creativity in a culture that values fresh ideas and inventive solutions. We provide a supportive and collaborative work environment where individuals can thrive and grow in their careers.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Capital One Financial is an equal opportunity employer and welcomes all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.