Customer Service Specialist

Job Description:

We are seeking a Customer Service Specialist to join our team at Union Pacific in Vancouver, British Columbia. As a Customer Service Specialist, you will play a key role in ensuring the highest level of customer satisfaction by providing exceptional support and service to our clients. You will be responsible for managing customer inquiries, resolving issues, and providing information on Union Pacific's products and services.

Responsibilities: - Responding to customer inquiries via phone, email, and in person - Resolving customer complaints and issues in a timely and professional manner - Providing information on Union Pacific's products and services to customers - Processing customer orders and tracking shipments - Developing and maintaining strong relationships with customers to ensure satisfaction - Collaborating with other departments to address customer needs and concerns - Keeping accurate records of customer interactions and transactions

Requirements: - 2 years of experience in customer service or a related field - Independent and driven personality traits - Strong decision-making and problem-solving skills - Innovative mindset and ability to think creatively - Excellent communication and interpersonal skills - Ability to work well in a fast-paced environment - Proficient in Microsoft Office and CRM software

Benefits: - Profit sharing opportunities - Free accommodation for out-of-town employees - Dental insurance coverage

Working Environment: At Union Pacific, we believe in fostering a work environment that encourages creativity and innovation. As a Customer Service Specialist, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation.

Equal Opportunity Statement: Union Pacific is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and promoting a culture of inclusion.

Deadline to Apply: May 6, 2024

If you meet the requirements and are interested in joining our team as a Customer Service Specialist, we encourage you to submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to Union Pacific.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.