Customer Service Specialist

Designated office:

33 Alderney Dr, Dartmouth, NS

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative, competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Our teams provide best in class solutions to our current and potential customers. Our customers know that we listen to them and recommend the very best product and service for their individual needs. Every day we build trust and loyalty with our customers and enable them to be connected while at home or on the go!

If you join our team, we will get you started with a supportive and interactive training program to prepare you for the role. In addition to your hourly wage, you’ll have the opportunity to earn incentive pay and commission. No sales experience required! No outbound calls!

You can choose to work from Home or from our new office in downtown Dartmouth, NS, which offers a picturesque view of the Halifax Harbour.

Get your career started with us and stay with us! We take pride in promoting from within! We offer a competitive Total Rewards Package including a training rate of $17.30 per hour plus incentive and commission pay (uncapped), 18 paid days off, plus 12 paid statutory holidays with paid sick days, Health Benefits and Pension – and employee discounts! Plus much more!

Your earning potential (salary plus commission, incentive & growth share) could be $35,000 to $50,000 per year*! Or even more!

What calls can you expect?

• Customer A wants to upgrade to a newer cell phone
• Customer B wants a review of their services to see if they can save some money
• Customer C didn’t get the service package they expected and need your help with a solution
• Customer D wants more TV channels
• Customer E wants to know what deals we have on right now

Schedules are made in advance because we understand that you have a life to live outside of work!

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

If you are ready to explore an exciting career at Eastlink, your journey begins here.