Customer Success Manager

Job Description

Calpine is seeking a motivated and experienced Customer Success Manager to join our team in Montreal, Quebec, Canada. As a Customer Success Manager at Calpine, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and success with our products and services.

Responsibilities: - Serve as the main point of contact for customers, understanding their needs and goals to help them achieve success with our products and services - Develop and implement strategic plans to drive customer retention and grow revenue - Collaborate with internal teams, including Sales, Product Development, and Support, to address customer needs and issues - Conduct regular check-ins and reviews with customers to gather feedback, provide support, and identify opportunities for upsell - Monitor customer health metrics, identify at-risk accounts, and take proactive steps to prevent churn - Develop and deliver customer training sessions and workshops to increase product adoption and usage - Stay up to date on industry trends and best practices in customer success to continuously improve our processes and strategies

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 6 years of experience in customer success or account management - Confidence and reliability in managing customer relationships and driving success - Strong time management and strategic planning skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in CRM software and Microsoft Office Suite

Benefits: - Gym membership - Training and professional development opportunities - Medical coverage

Working Environment: At Calpine, we prioritize quality in all aspects of our work, products, and services. We value collaboration, innovation, and a strong commitment to customer success.

Equal Opportunity Statement: Calpine is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: May 8, 2024

Join Calpine and help us deliver exceptional customer success experiences! Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.