Customer Success Representative - Work from home

Job Description:

NRG Energy is seeking a highly motivated and energetic individual to join our team as a Customer Success Representative working from home in Montreal, Quebec, Canada. This full-time, Associate Level position requires a minimum of 2 years of experience in a customer-facing role. The ideal candidate will be confident, possess strong decision-making skills, and have the ability to effectively manage customer relationships.

Responsibilities: - Act as the primary point of contact for customers, addressing their inquiries and concerns in a timely and professional manner - Proactively reach out to customers to provide assistance and ensure their satisfaction with our products and services - Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary - Maintain accurate records of customer interactions and transactions using our CRM system - Identify opportunities to upsell or cross-sell additional products or services to customers - Help onboard new customers and provide them with guidance on using our products effectively

Requirements: - 2+ years of experience in a customer service or customer success role - Strong communication skills and the ability to effectively interact with customers via phone, email, and chat - Excellent decision-making skills and the ability to prioritize tasks in a fast-paced environment - Experience with CRM software and other customer service tools is preferred - Energetic personality and a positive attitude - Confidence in handling customer inquiries and resolving issues effectively - Ability to work independently and manage your time efficiently - A passion for delivering exceptional customer service and building strong relationships with customers

Benefits: - Training & professional development opportunities to enhance your skills and knowledge - Vision insurance to help you maintain good eye health - Employee discounts on products and services - A supportive and inclusive working environment that empowers employees to take ownership and make impactful decisions

Equal Opportunity Statement: NRG Energy is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: July 1, 2024

If you meet the requirements for this exciting opportunity and thrive in a dynamic and customer-centric work environment, we encourage you to apply now! Join our team and help us deliver exceptional customer experiences while working from the comfort of your own home.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.