Customer Success Specialist

Job Description:

As a Customer Success Specialist at Public Service Enterprise Group in Montreal, Quebec, CA, you will play a crucial role in ensuring the satisfaction and success of our valued customers. This Associate Level position requires a minimum of 3 years of experience in a customer-facing role.

Responsibilities: - Build and maintain strong relationships with customers to understand their needs and ensure their satisfaction with our products and services - Provide timely and efficient resolution to customer inquiries and issues, escalating when necessary - Collaborate with cross-functional teams to ensure a seamless customer experience - Identify opportunities for upselling and cross-selling to increase customer retention and revenue - Analyze customer data to identify trends and insights that can improve the overall customer experience - Proactively seek out opportunities to innovate and improve processes to better serve our customers - Lead initiatives to drive customer success and engagement

Requirements: - Passionate about customer success and committed to exceeding customer expectations - Confident in communicating with customers and internal stakeholders - Strong innovation and leadership skills to drive change and continuous improvement - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Experience using CRM systems and other customer management tools - Bachelor's degree in Business, Marketing, or a related field is preferred

Benefits: - Free accommodation - Paid Time Off (PTO) - Visa sponsorship for eligible candidates

Working Environment: Public Service Enterprise Group is committed to promoting equality and fairness for all employees. We believe in creating a diverse and inclusive workplace where every individual is respected and valued for their unique contributions.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Public Service Enterprise Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce and encourage individuals of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.