Customer Support Assistant

Job Description:

Delek US Holdings is seeking a Customer Support Assistant to join our team in Toronto, Ontario. As a Customer Support Assistant, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with the Customer Support Manager to ensure that customer inquiries and issues are resolved in a timely and satisfactory manner.

Responsibilities: - Respond to customer inquiries via phone, email, and in-person - Handle customer complaints and issues efficiently and effectively - Maintain customer records and update databases with relevant information - Collaborate with other departments to resolve customer issues - Keep abreast of product knowledge and company policies to provide accurate information to customers - Assist with customer account management and order processing - Provide feedback to the Customer Support Manager on ways to improve customer service processes and procedures

Requirements: - Bachelor's degree or equivalent work experience - 4+ years of experience in customer service or support role - Adaptable and motivated personality traits - Strong negotiation and persuasion skills - Excellent communication skills, both written and verbal - Proficient in Microsoft Office suite and CRM software - Ability to work in a fast-paced environment and multitask effectively

Benefits: - Retirement plan - Training & professional development opportunities - Company transportation for business meetings and events

Working Environment: At Delek US Holdings, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a positive and inclusive work environment where employees feel valued and supported in their roles.

Equal Opportunity Statement: Delek US Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to apply: June 27, 2024

If you meet the requirements for this position and are looking to join a dynamic team in the energy industry, we encourage you to apply for the Customer Support Assistant role at Delek US Holdings in Toronto, Ontario.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.