Customer Support Associate

Genworth Financial is seeking a Customer Support Associate to join our team in Montreal, Quebec, CA. As an Associate Level position, we are looking for an individual with at least 4 years of experience in customer support or a related field.

Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide excellent customer service by actively listening to customer concerns and resolving issues in a timely manner - Conduct research to find solutions to customer problems - Document customer interactions and follow up on any outstanding issues - Collaborate with other team members to ensure a seamless customer experience - Proactively identify areas for improvement in customer support processes

Requirements: - Energetic and motivated individual who thrives in a fast-paced environment - Strong research and planning skills - Excellent communication skills, both written and verbal - Ability to multitask and prioritize effectively - Experience using customer support software or CRM systems is a plus

Benefits: - Paid sick leave - Retirement plan - Paid Time Off (PTO)

Working Environment: At Genworth Financial, we prioritize understanding and empathy in all interactions with our customers. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to apply: May 24, 2024

Equal Opportunity Statement: Genworth Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.