Customer Support Associate

Job Description:

XPO Logistics is seeking a highly motivated and resourceful Customer Support Associate to join our team in Montreal, Quebec, CA. As a Customer Support Associate, you will play a key role in providing excellent customer service and support to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Assist customers with order tracking, product information, and issue resolution. 3. Collaborate with internal teams to ensure smooth order fulfillment and delivery. 4. Maintain accurate customer records and update information as needed. 5. Identify customer needs and recommend solutions to enhance their experience. 6. Proactively reach out to customers to gather feedback and address any concerns or issues. 7. Work closely with the sales team to support customer retention and growth. 8. Continuously strive to improve customer satisfaction and loyalty.

Requirements: 1. High school diploma or equivalent. 2. Strong communication skills, both verbal and written. 3. Ability to work in a fast-paced environment and multitask effectively. 4. Excellent problem-solving skills and attention to detail. 5. Strategic planning and creativity in finding solutions. 6. Resourceful and motivated to exceed customer expectations. 7. Proficiency in Microsoft Office applications. 8. Ability to work independently and as part of a team.

Benefits: - Relocation allowance - Life insurance - Retirement plan

Working Environment: At XPO Logistics, we strive for excellence and uphold high standards in all endeavors. We foster a collaborative and inclusive work environment where employees are encouraged to grow and develop their skills.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: XPO Logistics is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.