Customer Support Manager

Job Description:

Charter Communications is seeking a dynamic and experienced Customer Support Manager to join our team in Toronto, Ontario, CA. As a mid-to-senior level professional with at least 7 years of experience in customer support management, you will play a crucial role in ensuring the highest level of customer satisfaction and retention.

Responsibilities: 1. Lead and manage a team of customer support representatives to deliver exceptional service to our customers. 2. Develop and implement customer support strategies to streamline processes and improve efficiency. 3. Monitor and analyze customer feedback and data to identify areas for improvement and implement solutions. 4. Handle escalated customer inquiries and complaints in a professional and timely manner. 5. Collaborate with cross-functional teams to ensure a seamless customer experience across all touchpoints. 6. Conduct regular training sessions for customer support staff to enhance their skills and knowledge. 7. Stay updated on industry trends and best practices to drive continuous improvement in customer support operations. 8. Prepare and present reports on key performance indicators and customer satisfaction metrics to senior management.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in a customer support management role, preferably in the telecommunications industry. 3. Strong leadership skills with the ability to motivate and mentor team members. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and prioritize in a fast-paced environment. 6. Confidence and reliability in decision-making and problem-solving. 7. Strong research skills to gather and analyze customer feedback and data. 8. Proficiency in CRM software and Microsoft Office Suite.

Benefits: - Free food provided at the office - Disability insurance coverage - Company equipment provided for work

Working Environment: At Charter Communications, we believe in fostering a culture of curiosity and questioning to drive innovation and growth. We encourage our employees to explore new ideas and challenge the status quo to deliver the best possible service to our customers.

Deadline to Apply: Interested candidates should submit their applications by May 13, 2024.

Equal Opportunity Statement: Charter Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.