Remote Customer Support Representative

Job Description:

Quest Diagnostics is seeking a Remote Customer Support Representative to join our team in Toronto, Ontario, CA. As an Associate Level position, this role requires a minimum of 2 years of experience in customer support or a related field. The ideal candidate will be adaptable, motivated, creative, and possess strong time management skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide solutions to customer issues and ensure satisfaction with our services - Collaborate with other team members to escalate complex problems and provide follow-up as needed - Maintain accurate records of customer interactions and transactions - Identify and implement process improvements to enhance the customer support experience - Assist with training new team members and sharing best practices

Requirements: - Minimum of 2 years of experience in customer support or a related field - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required; college degree preferred

Benefits: - Paid Time Off (PTO) - Gym membership - Medical coverage

Working Environment: At Quest Diagnostics, we value autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and inclusive work environment where creativity and innovation are encouraged.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Quest Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.