Remote Customer Support Specialist

Job Description:

Symantec is seeking a Remote Customer Support Specialist to join our team in Toronto, Ontario. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients through various communication channels. This is an entry-level position ideal for individuals with at least 1 year of experience in customer service.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner - Troubleshoot technical problems and provide solutions to customers - Assist customers with product information and recommendations - Document customer interactions and resolutions in the company database - Collaborate with other team members to improve processes and customer satisfaction - Meet or exceed performance targets and goals set by the company

Requirements: - Confident and passionate about delivering excellent customer service - Strong people management skills and ability to work well in a team environment - Creative problem-solving abilities and willingness to learn new technologies - Excellent communication skills, both written and verbal - Ability to work independently and manage time efficiently - Proficiency in Microsoft Office and other relevant software applications

Benefits: - Relocation allowance for qualified candidates - Paid overtime opportunities available - Employee discounts on company products - Opportunities for career advancement within the company

Working Environment: At Symantec, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is committed to providing a supportive and collaborative environment where employees can thrive and grow their careers.

Deadline to Apply: Interested candidates must submit their application by May 8, 2024.

Equal Opportunity Statement: Symantec is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.